Complaints and Feedback
ECCFCSC Complaints and Feedback Policy and Procedure is part of its strong commitment to continual quality improvement. We strongly encourage clients/consumers to inform us when they have a complaint so that we can work towards addressing the issue and improving our services to prevent such issues arising in the future. We also encourage the reporting of both positive and negative feedback to the organisation to ensure that we can build on our strengths and address our weaknesses.
Click on the links below to download a PDF file of ECCFCSC's Complaints and Feedback Policy:
- Complaints and Feedback Policy - Arabic
- Complaints and Feedback Policy - Chinese
- Complaints and Feedback Policy - English
- Complaints and Feedback Policy - Greek
- Complaints and Feedback Policy - Italian
- Complaints and Feedback Policy - Korean
- Complaints and Feedback Policy - Thai
- Complaints and Feedback Policy - Vietnamese